Privacy Policy
Return Policy

Stamp-n-Storage Privacy Policy 

Welcome to the Stamp-n-Storage privacy policy. If you landed here, it means that you want to learn how we process your personal data at
 
Stamp-n-Storage
150 Michigan Street
Hutchinson, MN 55350
844.239.0227
 
and how we protect your privacy. We won't let you down! 
 
Essential information we collect
To operate stampnstorage.com, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include a time-stamp, the last page or product you visited, and/or the indication that you logged in. We do that in order to:
  • remember who you are after you log in so that you do not need to authenticate each click;
  • monitor if our website is running with the high performance we are dedicated to providing;
  • let you browse between products without having to start back from the home page at each click;
  • remember if you put something in your shopping cart before you decide to checkout; and
  • control that your data is processed securely. 
We call this information mentioned above "essential information" and we collect it through the use of cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating our website. 
 
Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our "checkout page" before letting you finalize your purchase with the payment. 
 
Accounts
Account registration is required to purchase a product with Stamp-n-Storage. This is a benefit to you because it signs you up for Storage Rewards and saves important information that can be accessed by our team if you have questions regarding your order. You also have the ability to save credit card information making it easier to checkout in the future. However, your credit information is not accessible by any of our team members.  
 
Partial Purchases
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest.
 
Reviews
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers. 
 
Personalization 
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the "essential information," but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies. 
 
How we process your information
We use an external provider to run our store: BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce. 
 
Through BigCommerce, we also use other, highly specialized external providers, to provide the most competitive services. 
 
  • Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), and we use accredited companies to process your credit card information. We currently use Braintree to process payments. 
  • Shipping: We integrate with ShipStation to fulfill your orders. 
  • Storage Rewards: We integrate with smile.io to offer our customers loyalty rewards.
 
Partnering with highly specialized external companies allows us to focus on what we do best: build quality products for organizing your craft. 
 
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it. 
 
Do we have any legal obligation when handling your data?
Many. We might need to share your personal information to comply with legal obligations. This includes records for tax reasons or fraud detection. 
 
Who can you reach out to for privacy matters?
You can contact our Data Privacy Leader here:
 
Brett Haugen
150 Michigan Street SE
Hutchinson, MN 55350
 
Do you need to lodge a complaint?
If you have any privacy complaint, you have the right to lodge a complaint with Brett Haugen, our supervisory authority. 
 
Any Update?
If we update our Privacy Policy to reflect change or improvement of our services or a new legal obligation, we will publish the new version on our website, and will make it clear on our home page www.stampnstorage.com so it will be visible as you enter our store. 
 
Last updated: 7/9/18

 

Return Policy

Our goal is to make sure you get exactly what you’re looking for! In the event that you’re dissatisfied, we will do whatever we can to make it right.

My item is damaged.

If your item arrives damaged, please let us know immediately and we’ll make sure a replacement is on it’s way ASAP.

I changed my mind about my item.

If you change your mind regarding your purchase, you are welcome to return it as long as it is still in its “as-received” condition. Please contact us first to coordinate the return process.  Return shipping costs are your responsibility, and when the item arrives we will confirm it is in good condition and give you a refund of your purchase price, less our actual cost for shipping it to you. (This is typically between $12-$18 for a single item.)

Contact us:

Email:  contact@stampnstorage.com

Phone:  844-239-0227